Refund policy

Return & Refund Policy

Last updated: September 2, 2026

We want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement according to the policy below.

1. Return Eligibility

You can request a return within 7 days of receiving your order if:

The product is damaged or defective.
You received the wrong product.
The product is incomplete or missing an item.
The product is unused and in its original condition and packaging.

Products that have been used, washed, damaged by the customer, or returned without original packaging may not be accepted.

2. How to Request a Return

To request a return, please contact us within 7 days of delivery.

Please provide:

Your order number
Your name and contact number
Reason for the return
Clear photos or a short video showing the issue

Our team will review your request and inform you whether the return is approved.

3. Return Shipping

If the product is damaged, defective, or incorrect due to our mistake, we will cover the reasonable return shipping cost.

For returns due to a change of mind or personal preference, return shipping may be the customer's responsibility.

4. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the available refund method agreed with the customer.

For Cash on Delivery (COD) orders, the refund may be made through a suitable bank/mobile-wallet transfer method after the required details are provided.

5. Exchanges

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

6. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, clearance, or other specific reasons. Any such restrictions will be clearly mentioned on the product page before purchase.