Shipping policy

Shipping Policy

Last updated: September 2, 2026

At [STORE NAME], we aim to deliver your order safely and as quickly as possible.

1. Delivery Areas

We currently deliver orders across Pakistan, subject to courier service availability in the customer's area.

2. Processing Time

Orders are normally processed and dispatched within 1–3 business days after the order is placed.

Orders may take additional time during sales, holidays, or other high-volume periods.

3. Delivery Time

After dispatch, estimated delivery times are:

Major cities: 2–5 business days
Other areas: 3–7 business days

Delivery times are estimates and may vary depending on the courier company, location, weather, holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before the order is confirmed.

Any free-shipping offer will be subject to the terms mentioned on our website or promotional offer.

5. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) for eligible orders.

For COD orders, our team or courier partner may contact you to confirm your order before dispatch.

Payment must be made to the courier at the time of delivery.

6. Order Tracking

Where tracking is available, we may provide a tracking number or delivery updates through SMS, WhatsApp, email, or other available communication methods.

7. Incorrect Address or Contact Information

Customers are responsible for providing a correct name, phone number, and complete delivery address.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional delivery charges may apply if an order needs to be re-shipped due to incorrect information.

8. Failed or Refused Delivery

If a customer refuses or fails to receive a COD order, we reserve the right to restrict or refuse future COD orders from that customer.

9. Damaged Package

If your package appears seriously damaged at the time of delivery, please contact us as soon as possible and provide photos or video of the package and product.

We will review the issue according to our Return and Refund Policy.

10. Delayed or Lost Orders

If your order is delayed or appears to be lost during transit, please contact us. We will coordinate with the courier company to investigate the shipment.

Delivery delays caused by circumstances outside our reasonable control may occur.